Privacy Policy

We take your privacy and protecting your personal information very seriously. This is the privacy policy for rand31. We use your personal information for a few reasons, including understanding how you engage with our website, informing our marketing and advertising and providing our services to you.

Who we are

rand31 is an Australian-based business that provides writing, proofreading and editorial services to clients in Australia and around the world. If you have questions or want to raise an issue about this privacy policy or the collection or use of your personal information please email us at hello@rand31.com

Why we collect and use your personal information

Here are the main reasons why we collect and use personal information:

  • To improve your experience on our website and with our services
  • To provide writing, proofreading or editing services to you
  • To undertake marketing analysis and send you communications (but only if we have your permission)
  • To undertake better advertising of our services.

Kinds of personal information we collect

rand31 collects information you provide directly to us. This includes your name, email address, phone number, general location and payment details.

We collect some personal information when you ask us for a quote, either via email or through our Get a Quote page on our website. Other personal information is collected when you pay an invoice.

Protection of personal information

The security of your personal information is important to us. We strive to protect your personal information 100% of the time but we cannot guarantee its absolute security.

Our website is secured with an SSL certificate.

rand31 will never provide your personal information to third parties without your express and informed consent. However, rand31 may provide your personal information to third parties if required by law. Further, engaging rand31’s services may require us to provide some personal information to employees or contractors for the purposes of providing services to you.

Your rights

We must respect your right to access and control the personal information we hold about you. Your rights include:

  • Access to your personal information we hold
  • Correction and deletion of personal information
  • Withdrawal of consent to us holding or disclosing your personal information
  • Lodging a complain with the relevant authorities in relation to how we have managed your personal information

These rights are subject to reasonable and lawful limitations. For example, we may object to providing you information where doing so may reveal the personal information of another person or if you ask us to delete data we are required to keep by law.

Other

From time to time rand31 may like to external sites and resources from our website. Doing so does not necessarily constitute endorsement and rand31 takes no responsibility for the content, information contained within or any loss or damage resulting from visiting such links.